MEDICAL
For 2024, there will continue be two medical plan options:
Base Plan & Buy-Up Plan
Trustmark/ELAP will continue to administer these plans.
ELAP 101: How it Works
In order to keep hospital/facility care affordable, ELAP partners with your health plan to establish and enforce fair limits on what it will pay for health care services. Our goal is to ensure fair and accurate payment that saves you money.
ELAP manages the medical plan by auditing all provider/hospital/facility claims line-by-line. When they identify charges that exceed the plan’s allowable claim limits, ELAP will notify the member and the facility.
Members should review and send all balance bills, collection notices, and any other related correspondence received to ELAP right away ELAP will advise plan members to look out for balance billing in the following ways:
- Compare the amount owed according to the Explanation of Benefits (EOB) statement to the bill you receive from your healthcare provider.
- If the bill(s) from the provider exceed(s) the amount owed as shown on your EOB, ELAP will work to resolve the issue.
Please click the buttons below for more information regarding ELAP and what to do if you receive a balance bill.
TELEHEALTH
Access to healthcare is now even easier with Teladoc
When your primary doctor isn't available, Teladoc is available 24/7/365 for treatment of acute conditions
The Teladoc Mobile App is available for Apple and Android devices, and gives you access to a board-certified doctor at any time of day. Conditions treated include:
- Allergies
- Bronchitis
- Cold/Flu
- Headaches/Migraines
- Eye/Ear Infections
- Rash/Skin Irritations
- Respiratory Infections
- Sinus Infections
- Stomachache/Diarrhea
- Urinary Tract Infections
- Many other conditions
There's more than one way to contact a doctor. Phone instructions and more are available under contacts page.
